Blizzard has peeled back the curtain on the technical side of Diablo 2: Resurrected’s hệ thống issues, which have sầu plagued the new PC game since launch. Community manager Adam Fletcher has posted a lengthy explainer on Diablo 2’s blogsharing what’s happened, why it’s happened, & what the team is doing lớn tackle these issues going forward.

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Alongside surges of popularity overwhelming the servers, Fletcher says that part of the issue comes down to lớn legacy code. In staying “true to the original game”, the team kept a lot of the old code, with one legacy service in particular “struggling to lớn keep up with modern player behaviour”.

“We mention ‘modern player behaviour’ because it’s an interesting point lớn think about,” Fletcher says. “In 2001, there wasn’t nearly as much content on the mạng internet around how to lớn play Diablo II ‘correctly’ (Baal runs for XP, Pindleskin/Ancient Sewers/etc for magic find, etc). Today, however, a new player can look up any number of amazing nội dung creators who can teach them how to lớn play the game in different ways, many of them including lots of database load in the size of creating, loading, và destroying games in quick succession. Though we did foresee this – with players making fresh characters on fresh servers, working hard to lớn get their magic-finding items – we vastly underestimated the scope we derived from beta testing.”

Essentially, Diablo 2: Resurrected has a global database that acts as a central hub, và various regional databases khổng lồ help carry the load. What the team has found, though, is that they’re saving too often to the former, which means the latter aren’t aiding as much as they should.

“There is no need to lớn vày this as often as we were,” Fletcher says. “We should really be saving you khổng lồ the regional database, and only saving you khổng lồ the global database when we need khổng lồ unloông xã you – this is one of the mitigations we have sầu put in place. Right now we are writing code khổng lồ change how we vày this entirely, so we will almost never be saving to lớn the global database, which will significantly reduce the load on that hệ thống, but that is an architecture rethiết kế which will take some time lớn build, thử nghiệm, and then implement.”


Fletcher also talks about progress loss. Players’ characters were becoming stuông chồng in regional databases during the VPS outage. The team had no way of moving characters over to lớn the global database, so they felt they had two choices: unlock everyone with unsaved changes in the global database, or bring the gameoffline entirely for a time. The team felt the former was the correct decision as it allowed people khổng lồ keep playing the game.

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Moving forward, though, the team believe sầu they have sầu a way of restoring charactersin a way thatdoesn’tlead to any significant data losses. Fletcher says it should be “limited khổng lồ several minutes of loss, if any”.

So what is the team doing about all of this? You’re getting rate limiting, for now, to limit people from doing công trình farms that create và join too many games. Diablo 2: Resurrected is also getting login queues khổng lồ keep the game from being overwhelmed during popularity spikes, & critical pieces of functionality are being broken into smaller services.


“Our hệ thống outages have not been caused by a singular issue; we are solving each problem as they arise, with both mitigating solves & longer-term architectural changes,” Fletcher says. “A small number of players have sầu experienced character progression loss – moving forward, any loss due khổng lồ a hệ thống crash should be limited khổng lồ several minutes.

“This is not a complete solve sầu lớn us, và we are continuing to work on this issue. Our team, with the help of others at Blizzard, are working lớn bring the game experience lớn a place that feels good for everyone.”

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Published: Oct 15, 2021

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